My phone wasgoed lost or stolen
If your phone wasgoed lost or stolen, wij strongly recommend that you revoke your App Passwords and switch your Google Account password. This will help prevent others from accessing your Google Account from your phone.
You have several ways you can get back into your account, depending on your circumstances.
If you’ve lost your phone, you might be able to buy a fresh phone with the same phone number from your carrier or purchase a fresh SIM card.
Wij recommend you use this option only if you cannot get into your account te any other way. This process can take several days and usually involves more effort than other recovery options.
- Sign ter to your account with your username and password.
- On the verification code challenge pagina, click More options.
- Click Get helpRequest Google’s help.
- You’ll then need to pack out an account recovery form to verify you are authorized to access the account. Take time to response each question to the best of your capability. The form wasgoed designed to ensure that no one can build up access to your account except you. Since Google doesn’t collect a loterijlot of information about you when you sign up for an account, wij will ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail) to make certain you are authorized to access your account.
Work, schoolgebouw, or other organization accounts
Why you shouldn’t use Google Voice to receive verification codes
If you use Google Voice to receive verification codes, you can lightly create a situation where you’ve locked yourself out of your account.
For example, if you are signed out of your Google Voice app, you might need a verification code to get back te. However, you won’t be able to receive this verification code because it will be sent to your Google Voice, which you can’t access.
Listig to set up 2-Step Verification not demonstrating
If you do not see the listig and you use an account through your work, schoolgebouw, or other group, you might have to access the 2-Step Verification setup through a special URL. It is also possible that your organization hasn’t set it up yet. Check with your domain administrator to find out.
More about Google Authenticator
I turned on 2-Step Verification and an app on my phone or rekentuig stopped working
When you turn on 2-Step Verification, any apps that need access to your Google Account will zekering working until you come in an App Password te place of your corriente password.
Common applications and devices that require an App Password include:
- Old versions of email clients such spil Outlook, Apple Mail and Thunderbird
- The email app that comes with your phone (but is not made by Google)
- Some talk, contacts and YouTube clients
Note: If you’re running the latest operating system on your iPhone/iPad or Mac rekentuig, you will no longer have to use App passwords to use 2-Step Verification.
You do not need to memorize App Passwords because every App Password is only used merienda. You can generate a fresh App Password whenever you’re asked for one–even for a device or application you’ve authorized before.
App passwords not working
If you’ve double-checked to make sure you’ve entered the App Password te correctly but it’s still not working, attempt going to https://g.co/allowaccess on your device’s browser. Come in your username and password, then type the letters on the screen. Then go back to the application you’re attempting to access and inject your App Password.
I lost my backup codes and I want to revoke them
I didn’t receive a verification code via text message or phone call
If you chose to receive codes by text message, make sure your service project and mobile device supports text message delivery. Delivery speed and availability may vary by location and service provider. Also make sure you’ve got adequate cell signal when you’re attempting to receive your codes.
If you chose to get codes by voice call, note that a voicemail with the verification code will be left on your phone if you’re incapable to response the call.
If you have a smartphone, wij recommend you use the Google Authenticator app.
You can also switch inbetween receiving your codes by text messages or voice calls – sometimes delivery of one of thesis services is more reliable than the other.
Note: If you received numerous verification codes, only the newest one will work. If you requested numerous verification codes, keep te mind that it might take some time for the latest code to arrive.
My Google Authenticator codes aren’t working (Android)
This might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the onberispelijk time:
On the next screen, the app will confirm that the time has bot synced, and you should now be able to use your verification codes to sign ter. The sync will only affect the internal time of your Google Authenticator app, and will not switch your device’s Date & Time settings.