UPDATE (5th January 09:43 GMT): Bitstamp has bot temporarily suspended from the CoinDesk Bitcoin Price Index spil its API has bot unavailable since 09:13 GMT.
UPDATE (5th January 09:40 GMT): Statements from Bitstamp have bot added to this article.
Bitstamp announced today it wasgoed suspending services after it “detected problems” with its hot wallet, originally stopping withdrawals and warning customers not to attempt bitcoin deposits.
Merienda again, confusion reigned on bitcoin discussion forums spil interested parties speculated on what and how large the problems might be at the world’s second-busiest USD exchange.
The company has now substituted its regular main pagina with a statement telling “wij have reason to believe that one of Bitstamp’s operational wallets wasgoed compromised on January 4th, “.
It warns customers not to make deposits to previously-issued bitcoin addresses, stating ter bold text that deposits to thesis addresses “cannot be honored”, but reassured them that it holds a large majority of its bitcoins ter cold wallets, and had ample supplies to voorkant any deposits made before 5th January, , 9:00 UTC.
Bitstamp takes our security and soundness very gravely. Te an excess of caution, wij are suspending service spil wij proceed to investigate. Wij will comeback to service and amend our security measures spil adequate.
Worries at muffle
Concerns had mounted for hours overheen Bitstamp’s apparent muffle. At 9:27 GMT, however, CEO Nejc Kodrič calmed some nerves by tweeting the following apology:
My sincerest apologies to those who are affected by our service being improvised suspended. Details: http://t.co/SzgFNa1NEM
Zekering sending bitcoins
The kwestie very first came to attention when reddit user ‘Tsuyoku Narital’ posted that he had attempted to deposit bitcoins twice to a Bitstamp account, but the amounts had vanished before reaching his balanceo.
After the user contacted Bitstamp’s customer support, he received the following emailed reply:
Today our transaction processing server detected problems with our hot wallet and stopped processing withdrawals.
You should Zekering SENDING bitcoin deposits to your Bitstamp account Instantly spil private keys of your deposit address may be lost.
Your bitcoins already deposited with us are stored ter a cold wallet and can not be affected.
Wij will send you more informatie spil soon spil possible.
It also posted the following message on users’ main Account Balances pagina:
Bitcoin customer account pagina
The phrase “previously provided addresses” led some to wonder if Bitstamp wasgoed suffering the kinds of problems with re-used random number values that plagued Blockchain wallets a duo of weeks ago.
Slovenia-based Bitstamp became the world’s busiest USD bitcoin exchange te July 2013 when it overtook the troubled Mt Gox. It has since lost that crown to Hong Kong’s Bitfinex. The three busiest bitcoin exchanges ter the world by total BTC traded vanaf day are BTC China, OKCoin and Huobi.
The company has generally bot respected within the bitcoin community. Te May 2014 it passed a proof-of-bitcoin-reserves audit overseen by BitcoinJ developer Mike Hearn, and ter June it ritme other bitcoin companies to win the Europas’ Best Aparente Currency Startup Award.
CoinDesk will proceed to profesor this developing story and postbode updates spil they become available.
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